Many small business owners struggle with deciding on how to make the right choice for designing their website. They search the web for help with their website and find that the choice is harder than they thought. Currently, there are (literally) millions of websites that claim to be professional web designers. However, one must be careful in choosing the right person or people to trust their company image. In this article, I will attempt to categorize web designers into manageable groups and teach the reader the difference between the types.
Web designers fall into four general categories: freelance amateur, freelance professional, Web Design Company, Web Development Firm.
The majority of web designers you will come across, especially searching the Internet, are freelancers. That is individuals who do web design but are not employed by a web design company. Some are self-employed professionals, but most of these freelancers are amateur-hobbyist types. They find a copy of FrontPage came with their MS Office Suite. They discovered how fun it could be to make web pages, so they started telling their friends that they could “design” web pages.
The “pros” of using an amateur is that they are very cheap. The “cons” are too numerous to mention, but I’ll point out a few. They have no training; they have little knowledge of what makes a good website work; they do not understand HTML code or CSS but only FrontPage point and click; they do not understand general design and layout concepts, and they have little real experience. The biggest reason they should be avoided for a serious businessperson is that their work looks amateurish, making your company look amateurish. Who wants that?
A professional is often defined by being paid. People think that if you are paid for something, then you are professional. Maybe that’s true in the Olympics, but for the business services world, you are not a professional until you are established and respected as one by your clients and peers. Freelancer professional web designers are a giant leap from the amateur in that they have established a portfolio of respectable work. They have some qualified training and experience, and they have credentials that can be verified by contacting references. They have a good reputation with their clients and other professionals. In general, a good freelance professional web designer can be a good person to have to do your site. But they are hard to distinguish from the amateur when you are just searching the web.
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The upside is if you find a good one, they are significantly cheaper than a web design company. But that is usually the only upside. If the budget limits you, then a freelancer will do a small project. But anything significant should be left to a professional company. Some downsides to using a freelance pro are that they are usually part-time, meaning they are limited in how much time they can devote to your project. They are also limited in what they can do for you. Most freelancers are specialists in one area and generalists in everything else. Some have no skills in anything except their one specialty, and often, you will have to find others to fill roles. Also, freelancers are not always cheap, although many aspire to create their own company; some are highly sought after and charge $100 per hour or more for their work. If you have that much to spend, my advice is to go with a company with a team of professionals to get the job done in a timelier manner.
Web Design Company
This is the next step beyond a freelance professional. The web design company offers the “whole show.” They provide real project management and have pulled together a team of web experts to get a wider range of jobs done. A company can provide a much higher level of expertise in web design, programming, content development, and more. Such a company is usually tiny yet large enough to handle larger-scale projects. Compared to the most highly qualified freelancer, a company has a diversity of talent and collaboration working for them. The result is usually a much higher quality product.
The only real drawbacks are, on the one hand, the web design company is more expensive than a freelancer because there are much more people on the job. However, you get what you pay for rings true. On the other hand, for huge projects or long-term development, web design companies may be too small and usually do not have the human recourses to accommodate that $500,000 contract. In the end, for serious business people looking for quality and professionalism and who can’t afford the big firm, this is the way to go.
Web Development Firm
As the title implies, a web development firm is like any traditional company. They have a staff of office workers, they have owners and officers, and they have a team of talented professionals who are paid a good salary for their work. They often have a sales force that does inside and outside sales. Their work’s quality goes without saying, as you could not be so well-established by doing shoddy work. These firms offer teams of very talented professionals who work on your project and get the job done in a timely and extremely efficient manner. Additionally, they usually cover all aspects of website development, including marketing and advertising. They may have teams of specialists to deploy to your location and work in-house under a temporary contract. The possibilities are endless.
If the price is not an issue and the highest quality work is necessary, then this is who you want to do the job. For smaller budget businesses, a quote from an established web development firm might knock you off your chair but know that companies with project requirements that reach hundreds of thousands of dollars know the score. Thus, the only real drawback for a web development firm is that they are usually costly. Then again, the cost is relative, and bigger companies like to work with bigger companies.
In summary, the choice is yours. I would recommend that the serious businessperson budget a decent amount of dollars to design and execute a professional website properly. I would avoid the amateur and outsource to an individual or company with good experience and reasonable rates to create my web presence. If money were no object, then I would only deal with established firms and pay the big bucks to get the job done right and done well.